Privacy Policy

1) What information we collect

• Contact details you provide (e.g., name, email address, phone number) when sending inquiries or requests.
• Inquiry/lead information you submit through forms (e.g., your message and any related details).
• Technical data (e.g., IP address, device/browser information, pages viewed, approximate location derived from IP) collected automatically.

2) How we use your information

We use personal information to:

• Respond to your inquiries and manage requests and leads.
• Provide information about our services and seller/provider identity and contact/payment transparency.
• Ensure contract/order terms are available online before you book/order where applicable.
• Improve our website and troubleshoot technical issues.
• Comply with legal obligations.

Where applicable to e-commerce and online ordering, we provide access to mandatory seller/provider identity and contract terms online as required by: Про електронну комерцію, Стаття 7. For consumer information before ordering/booking, we provide pre-contract information and make contract terms easy to find as required by: Про захист прав споживачів, Стаття 13, Стаття 17.

For tourism services (offered/arranged), we disclose consumer-facing conditions for tourism services, including details about the tour operator/agent and licensing information where applicable, as required by: Про туризм, Стаття 19-1.

3) Cookies and similar tracking

If our website uses cookies or other identifiers that collect personal data, we process such data in accordance with Ukrainian personal data requirements.

For personal data processing, see: Про захист персональних даних.

4) Who we share information with

We may share personal information with:

• Service providers that process data on our behalf (e.g., hosting, IT services), under appropriate confidentiality and security measures.
• Authorized authorities when required by law.
• Payment and order-related entities when needed to fulfill transactions.

5) Data retention

We keep personal information only for as long as necessary for the purposes described in this Policy, including to respond to your requests, manage customer relations, and comply with legal requirements. Retention periods may vary depending on the type of request and applicable obligations.

6) Your rights

Depending on the applicable Ukrainian personal data rules, you may have rights to access, correct, and request deletion or restriction of your personal data, and to withdraw consent where processing is based on consent. You can also file requests and complaints regarding processing.

For consumer claims/complaints path as part of pre-contract information, see: Про захист прав споживачів, Стаття 13.

7) How to submit privacy inquiries and claims

To submit a privacy request or complaint, contact us using the details below. We will review and respond within the timeframe required by applicable law.